Information

Have a question you can’t find the answer to? We’ve got you covered with festival information and answers to frequently asked questions.

Festival Information

  1. Box Office Location and Hours
  2. Festival Dates and Hours
  3. Allowed & Prohibited Items
  4. Bag Policy
  5. Festival Map
  6. Exit & Re-entry
  7. Are Children Allowed at the Festival?
  8. Safety At Innings
  9. Security Screening & Entry
  10. Lost & Found
  11. Contact The Festival
  1. Box Office Location and Hours

    Box Office Location & Hours will be posted closer to the festival.

  2. Festival Dates and Hours

    Innings Festival takes place March 2-3, 2019 at Tempe Beach & Tempe Arts Park in Tempe, AZ.

  3. Allowed & Prohibited Items

    PLEASE NOTE: Smoking and tobacco products are prohibited at the festival.

    Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

    The following items are ALLOWED:

    • Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
      • Backpacks and bags with multiple pockets are prohibited.
      • Camelback’s are allowed, but must be empty and have only one additional pocket.
    • Binoculars
    • Blankets, Sheets, Towels
    • Strollers
    • Cameras (basic point and shoot consumer-grade cameras) without detachable lenses and other accessories (monopods, selfie sticks, tripods, GoPro mounts, and other attachments are not allowed)
    • GoPro cameras without accessories
    • Sealed sunscreen lotion (no aerosol containers)
    • Water – you may bring two factory sealed bottles of water (up to 1 liter each) and refill them throughout the day at our free water filling stations
    • Physician-prescribed medication that is not expired (must show physician’s prescription and consult with a safety officer upon entry)

    The following items are PROHIBITED:

    • Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
      • Backpacks and bags with multiple pockets are prohibited.
      • Camelback’s are allowed, but must be empty and have only one additional pocket.
    • No E-Cigs or Vaping devices
    • Aerosol containers (including sunscreen and personal beauty products)
    • Any and all professional audio recording equipment
    • Any and all professional video equipment – no video recording will be allowed
      • Professional cameras (any camera with the option to detach a lens)
      • Any and all camera accessories, such as selfie sticks, tripods, monopods, go pro mounts and attachments, detachable lenses, or other commercial equipment
    • Drones or any other remote flying device
    • Totems, Flags, Banners
    • Coolers of any kind (exceptions may be made for medical use)
    • Framed backpacks
    • Hammocks
    • Glass and metal containers of any kind
    • Firearms, explosives, and weapons of any kind (including pocket knives, pepper spray, fireworks, etc)
    • Illegal and Illicit substances of any kind
    • Drugs or drug paraphernalia
    • Outside food or beverage (including alcohol) of any kind, except 2 factory sealed bottles of water (up to 1 liter each)
    • Umbrellas
    • Professional-grade radios or walkie-talkies
    • Pets. This does not include Service Animals or other animals that provide assistance to patrons with disabilities.
    • Skateboards, scooters, bicycles, wagons, carts (including red wagons) or any personal motorized vehicles
    • Tents, canopies, or shade structures of any kind
    • Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc.
    • Large chains or spiked jewelry
    • Bicycles inside the festival grounds (free parking is available near festival entrance)
    • No Chairs of any kind
    • No Inflatable furniture (rafts, chairs, etc.)

    *SUBJECT TO CHANGE

  4. Bag Policy

    Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
    Backpacks and bags with multiple pockets are prohibited.
    Camelback’s are allowed, but must be empty and have only one additional pocket.

  5. Festival Map

    The festival map will be released closer to the festival weekend.

  6. Exit & Re-entry

    All Ticketholders are allowed to enter and exit the Festival as many times as needed. You must be scanned upon exit at the gate in order to re-enter that same day.

  7. Are Children Allowed at the Festival?

    Children 7 and under get in free with a ticketed adult.

  8. Safety At Innings

    We make every effort to create a safe and secure environment on the Festival grounds. On-site security and emergency medical staff will be available at the festival. If you need any assistance, go to the medical tent, or look for a police officer or Festival staff member.

    Please visit our Safety Page to learn how to come prepared and how to get help during the festival, as well as view official security measures we have in place.

  9. Security Screening & Entry

    For the safety of everyone entering the festival, all patrons are subject to a full and complete search prior to entry.

    Please review the Allowed & Prohibited items list for a stress-free entry process.

    By purchasing a ticket, you agree to submit to a full body pat-down before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process. Screening of children will always take place with the consent of a parent or guardian.

    All bags will be searched before entry.

    Persons that refuse to comply with the search policy will be refused entry into the event.

    At any time during the entry process if you have questions, ask for assistance from Festival Staff located at the front gates.

  10. Lost & Found

    Go to www.inningsfestival.com/lostfound to search for missing items or to file a claim for lost and found items at Innings Festival. Innings Festival will not be held liable for any lost items.

  11. Contact The Festival

    General information and questions:

    Inquiries regarding purchased tickets and wristbands:

    Become a Sponsor:

    Press & Editorials Inquiries:

    Marketing & Media Partnerships:

    Innings Festival and Front Gate Tickets are ready before, after, and during the festival to answer any of questions or concerns you might have. Please have patience- we receive a large number of emails each day and will answer questions in the order in which they are received.

Getting To The Fest

  1. Festival Location
  2. Parking
  3. Public Transportation
  1. Festival Location

    Tempe Beach & Arts Park
    80 W Rio Salado Pkwy, Tempe, AZ 85281


  2. Parking

    There is no on site parking at the festival.
    However, there are many parking lots downtown including the following:
    Hayden Ferry Lakeside Parking Garage
    201 S. Ash Street Parking Garage
    General Area Parking Info

  3. Public Transportation

    We encourage fest-goers to use public transit! Here are a few options:

    Valley Metro Rail
    Innings Festival attendees can use the Mill Ave/3rd St Valley Metro rail station to get to and from Tempe Beach Park.
    Use one of our 11 free park-and-rides to access rail stations in Phoenix, Tempe and Mesa. Overnight parking is not allowed at the park-and-rides. Visit https://www.valleymetro.org/park-and-ride for more information.

    Valley Metro Bus
    Valley Metro also offers bus service with stops adjacent to Tempe Beach Park. Route 48 serves Tempe Beach Park with the nearest stop at Ash Ave/Rio Salado Parkway. For route and schedule information, visit https://www.valleymetro.org/maps-schedules?tab=local-bus

    Fare information and prices
    Fare on Valley Metro rail and local bus are $2.00 for one ride or $4.00 for 1-Day. Purchase at a fare vending machine at rail stations, on board the bus or at a retail location. For more information, visit https://www.valleymetro.org/fares.
    To plan your trip, go to valleymetro.org or download our Ridekick app from the App Store or Google Play.

Before Buying Tickets

  1. Ticket Types Available
  2. Ticket Protection
  3. Buying From Third-Party Sellers
  4. Legal Information
  1. Ticket Types Available

    • 2-Day General Admission Ticket: Enjoy both days of the festival and the entire lineup.
    • 1-Day General Admission Ticket: Get access to the specific artists performing on the given day you buy a ticket.
    • 2-Day VIP Ticket: All the access of a General Admission Ticket with added comfort and class.
    • 1-Day VIP Ticket: All the access of a 1-Day General Admission Ticket with added comfort and class.
    • 2-Day Platinum Ticket: All the access of a VIP Ticket with even more comfort and class.
    • 1-Day Platinum Ticket: All the access of a 1-Day VIP Ticket with even more comfort and class.

    • Check out the Tickets page for more information.

  2. Ticket Protection

    We now offer 100% ticket protection in the event that you cannot attend the festival for a covered reason. The cost is 9.2% of the ticket price and can be added to your order during the purchase process. For additional information on Secure Ticket, please refer to Front Gate Tickets’ Ticket Protection page or call 888-512-SHOW (7469).

  3. Buying From Third-Party Sellers

    If you want 100% confidence in your ticket purchase, you should only purchase your tickets on our Tickets page, frontgatetickets.com or through the Ticketmaster Verified Exchange site, or one of our authorized ticketing partners: Fevo, or Verve. In the event of a festival cancellation, your tickets may only be refunded when purchased through these avenues. Tickets from other websites or resellers cannot be verified by the festival.

    Often times people will sell their wristbands to others if they cannot attend a certain day. Unfortunately, removing a wristband automatically voids it. Festival Security will check every wristband to assure it has not been removed.

  4. Legal Information

    Innings Festival is a rain or shine event.

    Ticket is for Innings Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

    “Management” means C3 Presents, LLC, and its affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

After Buying Tickets

  1. Box Office Location and Hours
  2. How Do I Upgrade to a VIP Ticket?
  3. Wristband Shipment Info
  4. Questions About An Order Already Placed
  5. Official Festival Ticket Exchange
  1. Box Office Location and Hours

    Box Office Location & Hours will be posted closer to the festival.

  2. How Do I Upgrade to a VIP Ticket?

    If you’d like to upgrade your tickets in advance, please contact our ticketing partner, Front Gate Tickets, for assistance at http://support.frontgatetickets.com or call 888-512-SHOW (7469), and have your original order number and information handy.

  3. Wristband Shipment Info

    Wristbands will ship 2-4 weeks prior to the festival.

    If you have not received your wristband(s) 72 hours prior the start of the festival, please contact our ticket provider, Front Gate Tickets or call 888-512-SHOW (7469).

  4. Questions About An Order Already Placed

    If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call (888) 512-SHOW.

  5. Official Festival Ticket Exchange

    Fans now have the ability to purchase through an official, verified ticket exchange. If you purchased a ticket and can no longer attend the festival, you can also use the exchange to resell your tickets. Sign in to your Front Gate Tickets account and under “Your Account” select “Order History” to list your ticket on the Ticketmaster Verified Exchange.

Wristband Info

  1. Wristband Registration & Cashless
  2. Official Wristband Policy
  3. Lost or Stolen Wristband
  4. Removing Your Wristband
  1. Wristband Registration & Cashless

    Fans need to activate their wristbands before heading to the park to ensure a smooth process entering the gates. Wristband activation guarantees the wristband is associated with the person wearing it. You can associate an emergency contact to your credential, as well as help expedite any issues you might have once at the fest. To activate, visit the wristband page.

    Fans can securely link their wristband to a credit or debit card to pay with a tap of the wrist at food vendors, bars, and Festival merchandise tents. To sign up for Cashless, visit the wristband page, or activate at the Wristband Registration Tent located just inside of the Main Entrance.

    For iPhone users, Apple Pay is the fastest way to pay and get back to the music. It’s also accepted at all locations throughout the park. Download the Official Innings Festival Mobile App for notifications on special discounts and happy hour promotions for Apple Pay customers.

  2. Official Wristband Policy
    • All wristbands will be mailed. No hard tickets or Print Pass option will be available.
    • All sales are FINAL – no refunds and no exchanges.
    • Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.
    • Wristbands MUST be worn for entry into the Festival.
    • Wristbands MUST be worn securely on wrist and cannot be slipped on and off.
    • Wristbands must be scanned upon exit at the gate in order to re-enter that same day.
    • Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.
    • Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.
    • Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.
    • If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.
    • All Passholders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.
    • The festival takes place rain or shine.
    • THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.

    There is a wristband replacement fee for lost, damaged, or stolen wristbands.

  3. Lost or Stolen Wristband

    If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets or call 888-512-SHOW (7469) in advance of the festival. There is a wristband replacement fee.

  4. Removing Your Wristband

    Once the festival concludes and you’re ready to remove your wristband, safely cut at the end where the cloth strap is sewn onto the clasp, so it will pull through easily without damaging the strap, the clasp, or your fingers!

    Remember to keep your wristband on during the event days. Do not remove your wristband until you plan to leave the festival for the final time.

    For questions on how to care for or appropriately wear/remove your wristband, please visit Will Call or Ticket Help tent near any entrance at the festival.

Sponsors

  1. How Do I Become A Sponsor?
  1. How Do I Become A Sponsor?

    Interested in contributing to the fan experience at this year’s festival through sponsorship? Please contact Vinson Lee with inquiries.

Media & Press

  1. Press and Editorial Information
  2. Marketing & Media Partnerships
  1. Press and Editorial Information

    The 2019 Innings Festival Press Application can be found here. Visit our Press page for more information.

  2. Marketing & Media Partnerships
    For Marketing and Media Partnerships inquiries, please email Brooke Leal.

Be A Part Of The Fest

  1. Become an Ambassador
  2. How Do I Become A Food Vendor At The Festival?
  1. Become an Ambassador
    Want to go to Innings Fest for free? Become an Innings Ambassador! Sell tickets to earn points for every sale you make. Earn enough points to redeem a reward in the shop. The more points you get the better rewards you can earn. Check out all the perks here.
  2. How Do I Become A Food Vendor At The Festival?

    The 2019 Big League Bites Food Vendor Application can be found here.

    Contact foodcourt@inningsfestival.com with questions.

ADA Access and Accommodations

  1. Have Questions About Our ADA Access & Accommodations?
  1. Have Questions About Our ADA Access & Accommodations?

    For any questions, please email access@inningsfestival.com.